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FAQ
Frequently asked questions
General1
To get a quote on a custom print please email us at admin@fancentric.co.za
What we need for a custom print quote.
Shirt size (Xs - 3XL) Shirt colour (Black or white)
Art that is at least 2000 pixels on its shortest side.
Yes, contact us for the details.
admin@fancentric.co.za
Yes, we can supply a VAT invoice if requested.
No. We used to have a shop in Brooklyn Mall. We now operate
online only, but there is an option to collect orders in
Menlo Park, Pretoria.
A: Direct to Garment (DTG) printing is a method where a printer head deposits ink directly onto the material, similar to inkjet printing. This technology was revolutionized by the Epson SureColor F2000 5C, which introduced a new breed of ink and hardware. Images printed with the Epson SureColor feature longevity and elasticity that competitors are still struggling to match. DTG inks are non-toxic and water-based, chemically formulated to bond with the cotton of a shirt, ensuring the print won't wash off.
We now offer DTF Printing as an option.
Conceptually, DTG and DTF printing use the same digital inkjet technology. The difference is that DTG prints directly onto the t-shirt, while DTF uses transfer films as a medium to transfer the design.
The end product results in DTF having a slightly textured feel as opposed to DTG's soft touch.
DTF is also more cost effective than DTG inkwise and our DTF products are priced cheaper than DTG
A: Maximum 38x48cm
A: We print using the 100% cotton t-shirts from select suppliers. We have found they are the best quality currently available in South Africa for our purposes.
Pay securely with card with YOCO, Payflex or manually with EFT
Don't panic ! While we try to remove most of it, this is only our non-toxic pre-treatment we need to put on black shirts, for the ink to properly bond into the cotton. This creates smooth prints, but also leaves a bit of a shine.
Wiping down with a wet cloth or a rinse will remove all traces.
Send us the link to the design and whether you want it printed on a black or a melange grey hoodie .
SHIPPING AND RETURNS
General9
Your order is shipped on the first working day after it is placed and paid for.
If there is a problem with your order, such as FanCentric
being out of stock of a specific shirt size you ordered, we’ll be in
contact almost immediately after the order has been received.
Shipping is offered with courier to almost all locations throughout
South Africa.
Shipping times vary from same day delivery (once
the order has been processed which can take one or two working days) for Gauteng, or 2-5 days regional.
Every shirt you order at Fancentric is printed for you on-demand by hand.
That’s what distinguishes us from other e-commerce retailers. If there is
a defect on the print, let us know at admin@fancentric.co.za and we can find a
solution together.
Please note we do not exchange sizes. Therefor, be sure to check the sizing chart before ordering.
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