Frequently asked questions
Q: What is DTG Printing
Q: What size can you print?
A: Maximum 38x48cm
Q: What T-shirts do you print on
Q: I want a custom print, what do you need to quote?
*Tiff or PNG format with a transparent background / or a photograph that you’d like printed
*Desired shirt colour and size ( Colours Black or White and Sizes XXS - 3XL)
Q: Which Payment methods do you accept?
Pay securely with card with YOCO or manually with EFT
Q:There is a shiny area or seam on my black t-shirt.
Don't panic ! While we try to remove most of it, this is only our non-toxic pre-treatment we need to put on black shirts, for the ink to properly bond into the cotton. This creates smooth prints, but also leaves a bit of a shine.
Q: My hoodie is a tighter fit than my t-shirt, but they are labelled the same size
SHIPPING AND RETURNS
When do I get my order?
Your order is shipped on the first working day after it is placed and paid for.
If there is a problem with your order, such as FanCentric
being out of stock of a specific shirt size you ordered, we’ll be in
contact almost immediately after the order has been received.
Shipping is offered with courier to almost all locations throughout
For outlying regions alternative shipping options will be used, such as
Postnet. We will ship to the nearest Postnet if there is not one in your
Shipping times vary from same day delivery (once
the order has been processed) for Gauteng, to overnight for main
centres and 2-3 days for outlying regions.
Can I pick up my order?
Collection is available in Menlo Park, Pretoria.
What is your return policy?
Every shirt you order at Fancentric is printed for you on-demand by hand.
That’s what distinguishes us from other e-commerce retailers. If there is
a defect on the print, let us know at email@example.com and we can find a
Please note we do not exchange sizes. Therefor, be sure to check the
sizing chart before ordering.